1. Any cancellation of order must be informed at least 1 day before, otherwise the credit will be forfeited. Strictly no refund unless out of stock. However, you may keep the credit with us for your upcoming purchases.
2. Balloonartz make every effort to ensure your order is prepared and delivered to you correctly. Please check the item are correct upon receiving you order. However , in unlikely event that a mistake has been made , do contact us upon receiving your order.
As such , we do not offer refund EXCEPT for the following scenarios:
A. Undelivered Item : Due to Any unfortunate event ( such as breakdown of vehicle or serious accident case ), we will try arrange for another delivery as soon as possible , or offer a full refund of the item ordered.
B. Incorrect Item : If there's an incorrect item ( such as wrong color or wrong design delivered ) , we will replace with correct items upon delivery. If the correct items are not available or offer a full refund of the incorrect item